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Understanding taxi 4d's Legal Framework

When you open an account with taxi 4d, you enter into a clear terms agreement that covers your deposits, withdrawals, account security and how we handle your personal…

Clear account termsData protection in placeTransparent deposit & withdrawal rulesYour rights explained

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Our Legal Position & Jurisdiction

taxi 4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

taxi 4d operates under a defined legal framework; where local law permits, we operate within Indonesian regulatory guidelines. Account registration, deposits via DANA, OVO, GoPay and QRIS, and withdrawals are subject to our terms of service and any applicable local requirements. We do not accept accounts

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from restricted jurisdictions. Your account is personal and non-transferable. All funds in your wallet belong to you and are held separately from our operational accounts. Deposits are processed immediately; withdrawals are verified before payout to protect both your account and our platform. If you believe your
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account has been accessed without permission or if you wish to request data correction, contact our support team within 14 days of discovery.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Legal Matters

Team online

Live Chat Support

Our support team responds to account and legal questions during lobby hours. Open chat from the Account menu or wallet page and select 'Account Security' or 'Data Rights' for routing.

Email Requests

Send formal requests—data corrections, access rights, or account closure—to our legal inbox. Response time is 7-10 business days. Include your account ID and the specific request.

In-App Account Settings

Review and update your personal data, linked payment methods, and security settings directly in Account > Personal Information. Changes take effect immediately.

HOW WE PROTECT YOU

Data Handling, Security & Your Account Rights

Account Security & Verification

Your login credentials are encrypted; withdrawals require secondary verification via your linked phone or email. Withdrawals are reviewed before payout to prevent fraud. Enable two-factor authentication in Settings.

Personal Data Retention

We retain account data for the duration of your account plus 3 years after closure for legal and tax compliance. Payment records are kept per Indonesian financial regulation. You may request deletion where law permits.

Cookie & Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your payment method and language. No third-party tracking for advertising; analytics are anonymised. Clear cookies anytime in your browser.

Your Data Access Rights

You have the right to request a copy of all personal data we hold about you. Requests are fulfilled within 14 days. Use the Data Access form in Account > Privacy, or email our support team.

Payment Information Security

DANA, OVO, GoPay and QRIS transactions are tokenised; we do not store full payment details. All transfers are encrypted. Your payment history is visible only to you in Wallet > Transaction History.

Dispute & Correction Process

If your account data is incorrect or a transaction was unauthorised, report it within 14 days. We investigate and respond within 7-10 business days. Contact support with your account ID and transaction reference.

Legal FAQs – What You Need to Know

When you close your account, any remaining balance is returned to your linked payment method within 3–5 business days. Your personal data is retained for 3 years for compliance purposes. You cannot reopen the same account; a new registration requires a new email and verification.

No. Your account is personal and non-transferable. Sharing login details or permitting another person to use your account violates our terms and may result in account suspension. Each person in your household must open their own account separately.

We retain transaction records and linked payment method details for 3 years after account closure, per Indonesian financial regulation and tax law. You can download your full transaction history at any time from Wallet > Reports in the app.

Double charges via DANA, OVO, GoPay or QRIS are rare but can occur due to network delays. Report it to our support team with your transaction ID within 7 days. We will verify with the payment provider and reverse the duplicate within 5 business days.

Yes. Go to Account > Privacy > Request My Data or contact support. We will compile and send your full personal dataset, payment history, and account activity within 14 days at no cost.

Update your contact details in Account > Personal Information. Verify the new email or phone via the confirmation link or OTP sent to you. The change takes effect immediately and strengthens your account security.

If we detect or suspect unauthorised access to your account, we notify you immediately via email and in-app alert. We conduct an investigation and provide a summary within 7 days. Check your email and Account > Security Alerts frequently.

Understanding taxi 4d's Legal Framework

How to Contact Us About Legal Matters

Live Chat Support

Email Requests

In-App Account Settings

Data Handling, Security & Your Account Rights

Account Security & Verification

Personal Data Retention

Cookie & Tracking Policy

Your Data Access Rights

Payment Information Security

Dispute & Correction Process

Legal FAQs – What You Need to Know

01 What happens if I close my taxi 4d account?

02 Can I share my account with someone else?

03 How long do you keep my payment history?

04 What if I notice a deposit charged twice?

05 Can I request a copy of my personal data?

06 How do I update my registered email or phone number?

07 What is your data breach notification process?

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