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Terms & Conditions that work for you

When you open an account on taxi 4d, you're agreeing to clear, straightforward rules that protect both you and us.

Account Security VerifiedClear Payout RulesLocal Payment Support
taxi 4d Terms & Conditions that work for you
WHEN YOU NEED US

How to reach us about these terms

We keep our support channels open so you can ask about your account, dispute a payout, report fraud, or request data changes. Contact us through the channels below during business hours; we respond to all requests within one working day. Your concern matters—whether it's about a withdrawal rule, a deposit that didn't clear, or how we store your personal information, we take every query seriously and work to resolve it fast.

Team online

Live Chat

Available 09:00 to 23:00 Indonesia time, seven days a week. Open the chat widget in the lobby footer and type your question. We respond in under five minutes during peak hours.

Email Support

Send your question to [email protected] with your account email and a description of your issue. We reply within 24 hours with a solution or next steps.

Account Settings

Log in, go to Settings > Account & Verification, and submit a request directly. This route is fastest for data changes, withdrawal adjustments, or account review requests.

HOW WE PROTECT YOU

Data, security and your account rights under these terms

Your personal information—name, email, bank details for DANA, OVO, GoPay or QRIS withdrawals—is encrypted and stored on secure servers in Indonesia. We do not sell your data to third parties.

Encryption in Transit

All deposits via DANA, OVO, GoPay and QRIS use 256-bit SSL encryption. Your payment details never touch our servers—they go straight to the payment partner.

Two-Factor Authentication

You can enable 2FA in Settings > Security to add a one-time code requirement when you log in. We recommend this if you play from multiple devices.

Data Retention Policy

We keep your account records for seven years after you close your account, then securely delete them. Monthly statements are downloadable from your account history page.

Withdrawal Verification

Your first withdrawal triggers identity verification by our compliance team. Subsequent withdrawals to the same DANA, OVO, GoPay or QRIS account usually clear within 24 hours.

Fraud Prevention

We monitor unusual account activity—rapid withdrawals, large bets after account creation, or logins from new locations. We will contact you if we spot anything unusual.

Right to Amend Your Data

Go to Settings > Personal Information to update your name, email or phone. If you need to change your linked DANA or OVO account, contact Support with a bank statement.

FAQs about our Terms & Conditions

If you use a bot, attempt fraud, share your account, or abuse live table chat, we can suspend or close your account without refund. Minor breaches—like using outdated contact info—we warn you about first and give you time to fix it. Serious breaches result in immediate account lock pending our investigation.

We do not refund deposits or losing bets—that is part of the game. However, if you were overcharged due to a technical error, or a withdrawal was blocked incorrectly, we refund it within five working days. Contact support with proof and we will review it.

Your first withdrawal is verified within 48 hours; subsequent withdrawals to the same DANA, OVO, GoPay or QRIS account usually clear within 24 hours. Weekends and public holidays may add one day. Extremely large withdrawals may take longer as we confirm availability of funds.

Go to the login page, click 'Forgot Password?', and follow the email link. If you no longer have access to that email, contact Support immediately with your account email and phone number; we will verify your identity and reset it.

Yes. The same Terms & Conditions apply whether you play on taxi 4d in your browser, download our mobile app, or use the app on your phone. Deposits via DANA, OVO, GoPay and QRIS, withdrawals and game fairness all work the same way across all devices.

Yes. Go to Settings > Account & Closure and submit a permanent closure request. Your account will be closed within 48 hours, all remaining funds withdrawn to your linked DANA or OVO account, and your data retained for seven years per local law.

Contact Support immediately with details and we will review the transaction. If you believe we made an error, our compliance team investigates within five working days. If unresolved, you can escalate to local arbitration as per these terms and applicable law where you reside.